Shipping & Returns 🚛

USA & Canada 

Our fulfillment center is located on the west coast of USA. Therefore USA orders will usually come within the week!  🇺🇸  Free USA Shipping 2-10 Business Days.

For Canadian orders expect about 7-21 business days via USPS First Class or you can Select Priority Mail for 6-10 business days. 🇨🇦

International 

We ship worldwide!  We use DHL for international orders 🌎 

Shipping to New Zealand or Australia is approximately 7 - 21 business days and around $25 for clothing & lingerie orders. 🇳🇿 🇦🇺

*All final shipping rates will be calculated at checkout based on your order size and zip-code. The above rates are estimates for an order containing two items.

Keep an eye out on our Model Basics Facebook Page  and Private Group  for free shipping and promotions!

Returns

If you are not entirely satisfied with your purchase, we're here to help! Please fill out the contact form with details about your order and what you would like to return. 

You have 30 calendar days to return items from the date you received it. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Returns Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, send us a message!